Privacy Policy

1. Overview

This Privacy Policy explains how BarnReel collects, uses, stores, and shares information when you use BarnReel, including our mobile application, website, software, and related services.

BarnReel is designed to help horse trainers, equestrian professionals, owners, and clients manage training activity, videos, horse records, progress entries, schedules, comments, and related communications.

2. Information we collect

Account information

We may collect information such as your name, email address, password, account role, organization, subscription status, and account preferences.

Organization, trainer, client, and horse information

We may collect information related to organizations, trainers, clients, horse profiles, training goals, milestones, schedules, progress entries, comments, and related records you create or access in the app.

Videos, photos, and uploaded content

We may collect videos, photos, captions, thumbnails, file metadata, training notes, comments, and other content you upload or create through the app.

Device and usage information

We may collect technical information such as device type, operating system, app version, browser type, IP address, approximate location derived from IP address, log data, crash reports, feature usage, and diagnostic information.

Payment information

Payments may be processed by third-party payment providers, app stores, or billing platforms. We do not store full payment card numbers. We may receive limited billing information such as subscription plan, renewal status, transaction identifiers, and payment status.

Communications

If you contact us, respond to emails, submit feedback, or request support, we may collect the information you choose to provide.

3. How we use information

We use information to:

• Provide, operate, secure, and maintain the service.
• Create and manage user accounts and organizations.
• Store and display horses, videos, training records, schedules, comments, and progress entries.
• Enable sharing between trainers, clients, owners, and organization members based on permissions.
• Send service-related notifications, reminders, account alerts, and support messages.
• Process subscriptions, trials, renewals, cancellations, and billing status.
• Improve app performance, reliability, usability, and security.
• Detect, prevent, and respond to fraud, abuse, security incidents, or policy violations.
• Comply with legal obligations and enforce our Terms of Service.

4. How information is shared

We do not sell your personal information. We may share information in the following limited situations:

With users you choose to interact with

Content may be visible to trainers, clients, owners, staff members, or organization members depending on your account role, organization settings, sharing choices, and permissions.

With service providers

We may share information with vendors that help us operate the service, such as hosting providers, cloud storage providers, analytics services, customer support tools, email providers, push notification services, payment processors, and app store platforms.

For legal, safety, and security reasons

We may disclose information if we believe it is necessary to comply with law, enforce our Terms, protect rights and safety, investigate fraud or abuse, or respond to valid legal requests.

Business transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

5. Video and media storage

Videos, photos, thumbnails, and related media may be stored using third-party cloud infrastructure. Media files may be processed to support playback, previews, compression, thumbnails, access control, security, and delivery across devices.

You should only upload media that you have the right to upload and share. Avoid uploading sensitive personal information unless it is necessary for your use of the service.

6. Notifications

If you enable notifications, we may send push notifications, emails, or in-app alerts related to training activity, uploaded videos, comments, schedules, reminders, invitations, account status, billing, and product updates.

You can manage push notification permissions through your device settings. Some transactional or account-related messages may still be sent where necessary to provide the service.

7. Data retention

We retain information for as long as needed to provide the service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect the security of the service.

If your account is deleted, some information may be deleted or de-identified, while certain records may be retained where required by law, backup systems, fraud prevention, security, billing, or legitimate business purposes.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no internet, mobile, cloud, or electronic storage system is completely secure. You are responsible for using a strong password and protecting access to your account and devices.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

You can contact us to request help with your account or personal information. We may need to verify your identity before responding to certain requests.

10. Children’s privacy

BarnReel is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take appropriate steps.

11. International users

Your information may be processed and stored in countries other than where you live. These countries may have data protection laws that differ from the laws in your jurisdiction.

12. Third-party services

The service may integrate with or rely on third-party services, such as app stores, payment processors, analytics providers, hosting providers, cloud storage providers, and notification services. Those third parties may process information according to their own terms and privacy policies.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you through the app, by email, or by other reasonable means. The updated version will be identified by the “Last updated” date above.

14. Contact

Questions or requests about this Privacy Policy can be sent to:

support@barnreel.com